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In this module, we will cover why active listening is important, the core skills you need, how to encourage it in the workplace and the potential barriers you may encounter and how to overcome them.

This module will teach you about the importance of public speaking, how it can aid your personal and professional development and how to become an expert public speaker.

The delegate will learn the fundamentals of creative writing and will be able to understand how to improve their own creative writing.

This module will teach you about ethical language, how our internal thoughts affect our use of language and some top tips for communicating more ethically.

This module will teach you about how to communicate effectively via email and how to manage your inbox.

The delegate will learn how to understand non-verbal messages and be able to use various techniques for understanding others and being understood clearly. 

The delegate will explore the way in which people communicate using powerful words that create images, feelings and descriptions of the subject matter. Whether you are in a management role or require some degree of sales or consultative sales training this module will greatly increase your ability to understand how using different styles in different scenarios will prove to be beneficial in any situation. 

The delegate will learn how to use Neuro-Linguistic Programming (NLP) in communications to engage the audience to maximum effect. 

The delegate will understand how to write outstanding business, marketing and customer e-mails.This module will benefit anyone that wants to gain some extra tips on how to write effective business, marketing or customer e-mails.