Assertive vs Aggressive Behaviour
Behavioural Skills1 Credit1 CPD Point
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- Full access to the module for 30 days.
- A certificate of completion, accessible upon completing the training module.
Assertive vs. Aggressive Behaviour
The delegate will learn the key defining factors between assertive and aggressive behaviour and how to act and react accordingly.
Key Learning Outcomes
Identify the key differences between assertive and aggressive behaviour
Explain how to express opinions directly whilst respecting others
Demonstrate how to make appropriate requests and how to refuse requests with confidence
Recognise how to manage conflict with sensitivity